Get higher performance, rest better, work well with others.

I work with groups or individual clients. After possible problems or areas for improvement are recognized, I provide tools and assistance to introduce possible changes and improvements.

  • Adapt faster to new roles and associated changes and expectations,
  • Manage or be part of a demanding or cross-functional team,
  • Improve how to anticipate future needs of new and existing internal and external clients,
  • Pitch complex or important ideas with influence and handle high priority situations.

What I bring

What is my coaching process

When working with clients as a coach, I give them the opportunity to go safely through changes, prepare for opportunities and get ready to face difficulties. Example areas cover: changing teams or becoming a first-time manager, managing cross-functional teams, working on new and high potential, but risky ventures.

Targeted outcomes

Employee engagement

Working with employees, their managers and providers to reduce unnecessary stress, complexity and improve trust. I make processes and interaction simpler and build internal motivation.


Customer experience

Work on processes to bring more clients and increase retention by quality experience during sales, product or service delivery and support. I pay attention to human and technology sides of the processes and interactions.


Cross-functional team building

Work with diverse, cross-functional teams to improve their understanding and communication and collaboration. I bring technology, project management and process improvement experience to speed up work, eliminate conflicts, and reduce errors.


Technology management and design

Experience as a developer, architect and analyst, I help with requirements, technology selection and user training. I enable teams to work together to understand the requirements to avoid costly changes, exceeded budgets and delayed time to market.


Coaching as I do it

1. Introductory meeting with the coachee

The goal of this meeting is the introduction of the coach and the coachee, learning about the coaching approach and deciding about the future work.

2. Preparation for the future work

As part of the preparations for further work, the coach and coachee work together in:

Delivery format

3. Coaching sessions

These sessions cover goals and issues established during the preparation meeting. Working methodology: depending on needs, involves the following elements

Steps for ensuring long-term impact…

© Pawel Urbanski |